FAQs

FREQUENTLY ASKED QUESTIONS...

Q: What do the letters “PESI” stand for?
A: A merger in 1999 included a former company called Professional Education Systems, Inc., and we adopted their acronym as our company name. Our official full company name is now PESI HealthCare. It is no longer an acronym.

Q: How do I contact you? Who do I contact to get added to your mailing list?

Email: info@pesihealthcare.com or click Contact Us
Phone: 1-800-843-7763, 7:00 a.m. - 5:00 p.m. Central Time, M-F.
Fax: 1-800-675-5026

Q: What is your Federal I.D. number?
A: 39-2033621

...ABOUT OUR ONE-DAY SEMINARS

Q: How do I get a copy of a seminar brochure or registration form?
A: Most seminar details can be found on our website. If you click on the title of a seminar, the seminar details display, including an option to view or print a brochure. We'd be happy to mail, email, or fax a brochure if you prefer.

Q: What is the "Attendee/Coordinator position" mentioned in your brochures?
A: Go to http://www.pesihealthcare.com/search/coordinators.asp for all the details.

Q: How do I find out what continuing education credits are available for one of your seminars? How do I get the credit?
A: The seminar brochure offers details of the continuing education credits, and each event listed on our website includes a link to the corresponding brochure. If you have questions about credits not listed in the brochure, contact us. A Certificate of Successful Completion will only be issued if you have complied with and completed all required procedures. You must attend the entire seminar to receive full credit. Depending on your profession and its licensing board's requirements, our answers will vary on questions regarding partial credit for part attendance, credit reporting procedures, and home study options. Contact us.

Q: How do I register for a seminar? Do you accept Purchase Orders?
A: If registering within one week of the seminar, call to check availability. We require pre-payment. 1. You can register on-line (a secure site) or by telephone with a credit card. 2. To register by mail or fax, include a completed brochure registration form with payment. 3. Purchase Orders are welcome. Mail or fax a signed Purchase Order with a completed brochure registration form for each registrant.

Q: What is included in my seminar registration?
A: Registration includes a seminar manual. Rolls and coffee are provided during morning check-in.

Q: What about parking and lunch?
A: Parking fees (when applicable) are not included in your seminar tuition. Lunch is on your own. To save time, you may want to make reservations at a local restaurant.

Q: Do you offer special rates on overnight rooms for attendees?
A: If it is not mentioned in the brochure, no special rate is available.

Q: Will I get a confirmation and payment receipt?
A: : Confirmations/Receipts are sent via email. They include facility contact information and seminar check-in time. Confirmation letters are not required for admittance, but if you need a receipt, you can print your own by going to the "Confirm Registration" section of our website and entering your confirmation number and zip code. You can also confirm your registration by phone or email inquiry.

Q: Is there a registration deadline?
A: Most of our seminars offer a special rate for individuals registering early. The early bird deadline date for each seminar is mentioned on our website and on the brochure. Once the regular registration rate is in effect, there is no registration deadline, but space is limited.

Q: Do you have group rates? Student rates?
A: Most of our seminars offer special rates for small groups pre-registering at the same time. Details are available in the seminar brochure. Call us for information on groups of 5 or more and on student rates.

Q: Can I walk in?
A: We recommend pre-registration to make sure there are enough seminar manuals on site. We do allow walk-in registrations when space allows, but admittance cannot be guaranteed. Call us for availability. Group rates do not apply to walk-ins.

Q: What do I need to bring to a seminar?
A: The seminar manual provides space for note taking. We strongly recommend you wear layered clothing, because meeting room temperatures vary greatly! You may be asked to bring special items to particular programs. Those requests will be noted on the brochure and on your confirmation email.

Q: What is your smoking policy? Do you allow cell phones? Pagers? (You can probably guess the answer...)
A: Smoking is not allowed in the meeting room. Cell phones must be turned off, pagers placed in vibrating mode.

Q: Can I record the seminar?
A: No. The seminar is property of PESI HealthCare. When availalable, we do offer the recording to attendees at a discounted price.

Q: What is your registration cancellation policy?
A: If you contact us before the seminar date, you may exchange for the materials if available, a certificate to attend another seminar, or a tuition refund less a cancel fee. After the seminar you can receive the materials or a gift certificate. Occasionally, changes are made due to speaker availability, participant demand or unforeseen circumstances. While PESI HealthCare will do everything possible to ensure participant satisfaction, PESI HealthCare's liability is limited to the tuition fee only.

Q: How will you notify me if a seminar is cancelled?
A: Because our speakers arrive the day before, we can usually hold our seminars on bad-weather days for anyone who can make it. If, however, we learn after hours that a seminar has to be cancelled, we will make every effort to contact you (that's why ask for your home phone numbers). We update our after-hours voice mail greeting with any weather-related seminar changes, so if weather threatens, please call our toll-free number before you depart. If we are aware of bad weather in your area, we will extend our refund deadline to include the morning of the program.

Q: Can someone substitute for me?
A: Yes, we allow substitutes any time. Please provide substitute's name and address in advance or at the door.

Q: Do you have a satisfaction guarantee?
A: Absolutely! If you are not satisfied with a seminar, call or write us and we will make it right.

Q. I lost the Certificate of Completion from a seminar I attended. How do I get a replacement?
A. Contact us. There is a $10.00 fee for replacement Certificates of Completion. Pre-payment is required.

Q: How can I get in touch with one of your speakers?
A: Contact us. We'll be happy to relay a message to the speaker.

...ABOUT ORDERING OUR PRODUCTS

Q: Do you have a printed product catalog?
A: Because our product offerings are constantly changing, we do not have printed catalogs. Our online bookstore is continuously updated on our newest titles! We can provide you with a blank order form if you need to mail in your order.

Q: How do I find out what continuing education credits are available for your products? How do I get the credit?
A: The availability of a home study option varies by profession. Please contact your licensing/certification board for confirmation of availability or contact us. A Certificate of Successful Completion will be issued after you return the signed and completed post-test and/or evaluation form that is included with the home study product(s). Additional users may photocopy your blank post-test/evaluation form and return it with the appropriate fee to receive their Certificate of Completion.

Q: What are your ship charges?
A: For ground service, our shipping fee is $6.95 for the first item, and $2.00 for each additional item. Call for ship charge on large orders.

Q: When can I expect my order? Can it be rushed?
A: In-stock items are usually shipped within 10 days. You may contact us to find out if an item is in stock. Orders can be rushed for an additional fee; contact us for rush ship charges.

Question not answered? Please contact us